To strengthen day-to-day technical support across the hospital, I propose recruiting a Technical Support Technician with IT Skills.
The objective is to have a practical, hands-on person available on-site to assist with routine first-line technical issues across IT, medical equipment, non-medical equipment, and general hospital technical requirements. The role is intended as a technician-level position, with more complex issues escalated and handled under appropriate technical guidance.
Basic IT Skills Required
The candidate should have practical, basic IT knowledge, including:
- Basic working knowledge of Microsoft Windows.
- Ability to install and configure PCs, printers, scanners, and common peripherals.
- Basic troubleshooting of workstation and software issues.
- Basic networking knowledge, including IP addresses, Wi-Fi, LAN connections, network cables, and simple connectivity troubleshooting.
- Ability to identify and troubleshoot common printer communication issues.
- Basic understanding of network switches, patch panels, and physical network connections.
- Ability to carry out first-line checks when a workstation or device cannot connect to the network or another system.
- Basic user support and assistance with common application issues.
- General Technical Support Duties
In addition to basic IT support, the technician would assist with
- First-line inspection and basic troubleshooting of medical equipment.
- Basic technical checks before escalation.
- Support with non-medical equipment and general technical devices used throughout the hospital.
- Assistance with preventive maintenance activities and scheduled equipment checks.
- Equipment inventory and asset checks.
- Assistance with installations, equipment relocations, workstation setups, and basic cabling.
- Maintaining basic service records and technical documentation.
- Following up with suppliers and external service providers when instructed.
- General hands-on technical assistance across hospital departments.
